City Accessibility Policy

It is the policy of the City of Greenville that information and services on this website be designed to be accessible to people with disabilities.

All reasonable efforts will be made by the City to accommodate special needs of individuals as addressed by the Americans with Disabilities Act. This is being done through research on standards and guidelines put forth by the World Wide Web Consortium's Web Accessibility Initiative.

Key Requirements

Some of the key requirements are as follows:

  • Text will be provided for graphic elements.
  • Web pages will be designed so that all information conveyed with color is also available without color, and text may be easily sized to meet the user's sight requirements. To resize text, hold down the "Ctrl" button and the "+" or "-" as needed.
  • Online electronic forms will allow people using assisted technology to access the information, field elements, and functions required to complete and submit the forms.
  • Access keys are available for keyboard users. By using the 'Tab' key, users on all browsers except Internet Explorer can access skip links to Main Content and the Home page. Internet Explorer users can access skip links by holding down the "Alt" key simultaneously with the "C" for "Skip to Main Content" or the "H" to return to the site's home page.


The use of the City's accessibility guidelines will ensure that web sites are developed to serve the largest possible audience. Compliance with these guidelines provides an added benefit to those users with text-based browsers, low-end processors, slow modem connections, and/or no multi-media capabilities on their computer.

Special Accommodations

Individuals with disabilities requiring an accommodation beyond those already provided at the web portal, should email providing contact information and a brief description of the accommodations required.

Online Requests

Individuals also may fill out an online Reasonable Accommodation Request Form.


Individuals can submit an ADA Grievance related to Greenlink’s service.