Title VI

The Greenville Transit Authority (GTA) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

It is GTA’s objective to:

• Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;
• Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
• Promote the full and fair participation of all affected populations in transportation decision making;
• Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;
• Ensure meaningful access to programs and activities by persons with limited English proficiency.

Greenlink staff share the responsibility for carrying out GTA’s commitment to Title VI. If you believe you have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color or national origin, may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. 

1. GTA investigates complaints received no more than 180 days after the alleged incident. GTA will process complaints that are complete.
2. Once the complaint is received, GTA will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
3. GTA has ninety (90) business days to investigate the complaint. If more information is needed to resolve the case, GTA may contact the complainant. The complainant has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days, GTA can administratively close the case. A case can be also administratively closed if the complainant no longer wishes to pursue his or her case.
4. After the investigator reviews the complaint, s/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.
5. If the complainant wishes to appeal the decision, she/he has seven (7) days after the date of the closure letter or the LOF to do so.

 For additional assistance, please contact Greenlink's Title VI Coordinator at (864) 298-2756 or nmcaden@greenvillesc.gov.  

A complainant may also file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights: Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.