Emergency Information

During severe weather events and other emergency situations, you’ll find timely information and updates here to help you and your family stay safe. We also encourage you to follow the City on Facebook and Twitter, and to subscribe to our City Alerts, in our Alert Center. This will enable us to provide you with critical information quickly in a variety of situations.

If you’re unsure whether you live in the City, please use the Property Locator Application to decide.

Alert Center

  1. There are no alerts at this time.
  1. Snow & Ice Removal
  2. Down Trees & Limbs
  3. Useful Phone Numbers
  4. Flood Safety


All streets in the city are assigned one of the following priorities:
  • Priority A: This includes primary routes, hazardous bridges, arterial streets, steep grades and major collector streets, and will be the 1st roadways to be cleared of ice / snow. Examples include Church Street, Laurens Road, Roper Mountain Road and Pleasantburg Drive.
  • Priority B: This includes collector streets. On these streets, snow and ice will be removed or they will be spread with sand to make travel as safe as possible. Sand will only be used whenever it is deemed necessary. Examples include McDaniel Avenue, Rutherford Road, Verdae Boulevard and Parkins Mill Road.
  • Priority C: This includes residential collectors and commercial streets. These routes will be plowed once “A“ and “B” streets have been addressed and all hill and trouble spots will be covered with sand. Examples include Cleveland Street, Lowndes Hill Road and Wembley Road.
  • Priority D: This includes select neighborhood streets with steep hills or other trouble spots. These are only plowed if all other priorities have been addressed and if resources and supplies are available.
  • Driveway Entrances: The removal of snow, both on and off the public right-of-way is the responsibility of the property owner.